Everest Customer Success Story - Planet Inc, premier footwear provider upgrades from NetSuite to Everest Advanced

Key feature Highlights

»	e-Commerce
»	Web Store Operations
»	Taking Orders Online
»	Real-time Order Status
»	Point-of-Sale
»	Inventory Control
»	Customer Service
»	Event Management (CRM)

Premier footwear provider upgrades from NetSuite to
Everest Advanced

“Planet Inc. has experienced record breaking revenues since implementing Everest. We continue to increase sales month-over-month and are pleased to have Everest Software as our ERP Partner.”

Scott LaPointe, IT Director,
Planet Inc.

Company Background

Planet Inc. is dedicated to selling the most comfortable shoes at value prices. The company is focused on delivering a rewarding and simple online shopping experience for its customers. Quality customer service and unique products have helped position Planet Inc. as the premier provider of online footware shopping.

Planet Inc runs on Everest Software.

The Challenge

Planet Inc. was using two software systems one for ERP and one for e-Commerce (NetSuite and Infopia respectively). The two disparate solutions presented a few problems for Planet Inc. First, the previous software was delivered via an on-demand / hosted solution and the NetSuite system was constantly crashing, especially when any upgrades were made to the system. And because Planet Inc. did not manage the system, they had limited control and visibility into problem resolution.

Secondly, Planet Inc. was outgrowing the capabilities and functionalities of both vendors. Planet Inc. initially selected the vendors based on what they perceived as low cost / low risk purchasing the functionality needed at the time for the lowest price … but not selecting vendors that could keep pace with their product and inventory growth. “The frequency of vendor issues was negatively impacting our bottom-line,” explained Scott LaPointe, IT director, Planet Inc.

For the company to grow, it was imperative they implement a business operating system that offered:

»	Industry specific functionality – managing matrixed - items and e-Commerce via a single software solution
»	A distributed software solution that gives Planets Inc. full management & control
»	The ability to fully integrate into an e-Commerce environment
»	The ability for Planet Inc. to grow with the software's functionality
»	A dynamic storefront that ensures product availability & pricing is always accurate and keeps customers coming back to www.planetshoes.com

Customer Feedback

“Planet Inc. has experienced record breaking revenues since implementing Everest,” said LaPointe. “We continue to increase sales month-over-month and are pleased to have Everest Software as our ERP Partner.”

The Solution

After issuing a Request for Proposals (RFP), Planet Inc. selected Everest as their vendor of choice to drive its back-office ERP and its front-office Internet store front business. Everest provides Planet Inc. a fully integrated business operating system to manage its accounting, inventory management, service, e-Commerce store-front, Customer Relationship Management (CRM), sales force automation and point-of-sale. Everest Software:

»	Delivers a strong platform that is specifically designed to support the apparel industry and delivers flexibility in reporting and e-Commerce store front design
»	Powerful reporting engine utilizes an open Microsoft SQL database, which lets users create custom reports as needed
»	Planet Inc. has complete control over the content of each Web page the customer owns the code, which means they can modify and customize the Web site to meet their unique needs
»	Provides a multi-dimensional product cross-linking feature, which lets Planet Inc. tag and associate products across many categories and other attributes. This user-friendly feature ensures Web site visitors can quickly find the product they need.
»	Matrix Functionality New product styles can be quickly added to inventory includes size, color, width, etc.
»	Creating unique SKUs for each attribute combination is done automatically using the Everest matrix wizard. You simply select the options you want to be available for each attribute, and the wizard will create unique products in Everest with unique images and pricing

The Result


“Since implementing Everest, we have significantly improved our Search Engine Optimization (SEO) ranking and that is key to our continued growth,” explains LaPointe. “SEO is basically free advertising and thanks to Everest we are now excelling in the market.” Everest gives Planet Inc. the control needed to manage its growth. Everest delivers:
	Product Innovation
	Redesigned the navigation of www.planetshoes.com, which lets users find products online faster and easier … resulting in increased sales
	Scalability and Control
	Ability to tailor its e-Commerce site without additional programming to the software
	Planet added 20 new product brands over the last three-months. This represents a 1/3 increase in total brand inventory. More products mean more sales and more revenue

There is a host of other benefits in Everest. To learn more about Everest Advanced and how it integrates with the rest of your business, request a no-obligation FREE consultation.